Amal Jose

IT Cloud Delivery Product Owner

📫 Email: amaljom@gmail.com

📞 Phone: +91 99458 74172

🏠 Address: 6104, Sobha Dream Acres, Panathur, Bangalore

🔗 Linkedin

Profile Summary

An adept Senior IT Cloud Delivery PO and Team Lead with 10 years of experience, specializing in IT ServiceDelivery, Cloud Operations, DevOps, and Project Management at SAP Labs India (BTP Cloud APIManagement). Proficient across multiple Processes and Technologies, including Cloud Operations, DevOps,Agile Scrum, ITIL, and Cloud Delivery.

Technical Skills
  • SAP API Management with Google APIGEE
  • Scripting and Data processing
  • Agile Acrum
  • ITIL
  • Cloud Operations and DevOps
  • Hybrid Cloud and Migrations
Soft Skills
  • IT Program Management
  • Project Management
  • Application Service Owner
  • People Management
  • Cost Optimization
  • Stakeholder Management

Work Experience

IT Cloud Delivery, Sr. DevOps Engineer

SAP Labs India Pvt Ltd.

February 2018 to Present

  • Led IT service delivery initiatives at SAP Labs India, specializing in API Management solutions.
  • Spearheaded the implementation and management of APIManagement platforms to optimize business processes andenhance service offerings.
  • Developed and maintained robust service delivery frameworkstailored to API Management requirements, ensuring seamlessintegration and efficiency.
  • Collaborated with cross-functional teams to define and prioritize API Management project objectives, timelines, and resource allocations.
  • Implemented best practices for API lifecycle management, including design, development, testing, deployment, and monitoring.
  • Established and enforced service level agreements (SLAs) for API Management services, ensuring adherence to quality standards and performance metrics.
  • Provided strategic guidance and technical expertise to support API governance and compliance initiatives.
  • Conducted regular performance reviews and audits to identify areas for improvement and optimize service delivery processes.
  • Acted as a liaison between stakeholders, IT teams, and external vendors to facilitate communication and ensure alignment with business objectives.
  • Stayed abreast of industry trends and emerging technologies in API Management to drive innovation and continuous improvement initiatives.

IT Cloud Operations Associate

Accenture Solutions Pvt Ltd

April 2016 to February 2018

  • Supported cloud operations as an Associate Consultant, ensuring smooth deployment, maintenance, and optimization of cloud infrastructure for clients.
  • Collaborated with clients to assess their cloud requirements and design tailored solutions aligned with best practices and industry standards.
  • Executed cloud migration projects, including planning, execution, and post-migration support, to transition clients' on-premises systems to cloud environments.
  • Executed cloud migration projects, including planning, execution, and post-migration support, to transition clients' on-premises systems to cloud environments.
  • Monitored and managed cloud resources to maintain optimal performance, scalability, and cost-effectiveness, utilizing tools such as AWS CloudWatch, Azure Monitor, or Google Cloud Monitoring.
  • Implemented automation scripts and workflows using tools like AWS Lambda, Azure Functions, or Google Cloud Functions to streamline cloud operations tasks and improve efficiency.
  • Provided technical support and troubleshooting assistance for cloud-related issues, ensuring timely resolution and minimizing downtime.
  • Conducted regular performance analysis and optimization reviews to identify areas for improvement and enhance cloud infrastructure performance.
  • Assisted in the development and implementation of cloud security measures, including access controls, encryption, and compliance policies, to ensure data protection and regulatory compliance.
  • Collaborated with cross-functional teams, including developers, system administrators, and security experts, to address complex technical challenges and drive continuous improvement.

L1 Linux Administrator

Skypro Technologies - Contractor to Wipro Infotech

June 2014 to April 2016

  • Provided frontline support as an L1 Linux Administrator, troubleshooting and resolving basic technical issues related to Linux systems, including user management, file system navigation, and basic command-line operations.
  • Monitored system health and performance using monitoring tools such as Nagios or Zabbix, identifying and addressing potential issues to maintain system reliability and uptime.
  • Responded to service tickets and requests in a timely manner, documenting actions taken and solutions provided to ensure accurate tracking and resolution of incidents.
  • Assisted in system maintenance tasks such as software updates, patches, and backups, following established procedures to minimize disruption to business operations.
  • Collaborated with senior team members and escalated complex issues as needed, actively participating in knowledge sharing and training sessions to enhance technical skills and proficiency in Linux administration.
  • Conducted regular system audits to ensure compliance with security policies and best practices, implementing necessary configurations and updates to mitigate vulnerabilities and strengthen system integrity.
  • Provided user training and guidance on basic Linux system usage and best practices, empowering users to troubleshoot common issues independently and fostering a culture of self-sufficiency within the organization.

Technical Proficiency

Business Skills

Education

B.E. Electronics and Communication Engineering :: 2009 - 2013

Dhanalakshmi Srinivasan Engineering College-Perambalur

Anna University Chennai